DOA Policy

About Our DOA (DEAD ON ARRIVAL)
Our shipping method is with FedEx Priority Overnight with a standard charge of $45.00 ($25 for Florida Residents). All orders are guaranteed against DOA for up to 2hours after the time of receiving shipment. In the event of a DOA, a credit will be applied to the customers online wallet which can be applied for a future order. Shipping for the replacement is not credited and is additional. To qualify for credit, please email us photograph(s) of dead frags in sealed bag within a 2 hour period after receipt of package. We are not responsible for shipments delayed as a result of weather delays, or lost packages.

Local Pickup is available.

We encourage all customers to please READ our complete Shipping & Ordering Policies before placing their order.